Help

How To Use AIS Health’s Databases

Getting Started


Password Information

A link to log in to your website was emailed to you after your order was processed. If you misplaced or did not receive this email, you can easily reset your password or username by clicking the blue “Log in” button in the upper right corner of your screen, then clicking on “Forgot password?”. On the next screen, enter your email address and click “E-mail new password.” A link to your account page, where you can edit your username and password, will be sent to you immediately.

NOTE: Only one set of credentials is needed to access all your AIS Health subscriptions! If you subscribe to other AIS Health products (databases or newsletters) please use the same username and password you’ve already established.


Accessing Your Database

After logging in, you will be directed to the “My Databases” tab of your account page, where you will see a list of all the AIS Health databases to which you subscribe. (Alternatively, click on the “My Subscriptions” dropdown menu in the top right corner of your screen.) Click the title of the database you wish to access, and you will be directed to its dashboard.


Inviting Other Users

As an AIS Health Data subscriber, you are permitted to share access to your database with other members of your team. You must be logged in to send invitations to your team members. Then follow these steps:

  1. Click the “My Account” link in the upper right corner of your screen, then click “My Databases” from the dropdown menu.
  2. Click the orange “Invite Users” button to the right of the database title.
  3. Enter your colleagues’ email addresses then click the grey “Invite” button.

All invited users will receive, via email, instructions for logging on and creating their password. You may return to this page at any time to remove or add permitted users.

NOTE: As the purchaser, you are counted as one of the allowed users. If you would like to retain access to your database, leave the last email field blank.

Using the Search Tool

Each AIS Health database includes a comprehensive Search Tool that you use to access the data. The Search Tool is located on your Dashboard.


Initial Search

  1. To Select criteria, put your cursor in the box for the field you want to select (where it says “Select Some Options”), and the available selections will drop down for you to choose. Or, start typing the name of the criteria you want and the dropdown menu will narrow down your choices to select.

  2. Select at least one criteria in one field before hitting the Search button. Fields marked with an asterisk (*) are required search criteria; you must select at least one option from required fields.

  3. Where fields are not required, you may leave the search criteria blank to get the largest number of results possible – however, you must select at least one criteria in one field per search.

  4. You may select as many options as are available for most fields. After making a selection, simply place your cursor in the field again, and the dropdown selections will reappear. Please note, though, that some fields have limits on the number of criteria that may be selected in a single search.

  5. In many fields, your dropdown options are simply “Yes” or “No.” If you select options in multiple fields that have Yes/No options, your results will combine in an [and/and] format, not an [either/or] format. For example, if you select “Yes” for Field 1 and “No” for Field 2, you only will see results for records that have “Yes” in Field 1 AND “No” in Field 2 — not one or the other.

  6. When you have finished selecting criteria in your desired field(s), click the blue “Search” button, and you will be taken to the search results page. You may need to scroll across your screen to see all columns of results. Learn more about refining your results below.

NOTE: If your search results do not return any records, that is because there are no records that match the criteria you selected. Try your search again with different criteria.


Refine Your Search Results

Your search results page will display as an “Initial Results” field group. But there are several ways for you to access additional data fields and refine your results.

  1. Use the “Filter by” dropdown menu (at the top left side of your results page) to select which portion of the data set you will view. Some AIS databases have many fields, and this allows you to view sections on your screen without too much scrolling.

  2. To remove a criteria selection, click the X (on the right side of its grey box) at the top of the column, and the results will adjust to the new criteria. You will not be allowed to remove all criteria from a required field; please add new criteria into the field before deleting your old criteria.

  3. If the column header says “Select Some Options,” you may add new criteria to adjust your data selection. Simply place your cursor in the box for the field you want to select, and the available selections will drop down for you to choose.

  4. To sort your results, hover your cursor above the field name at the top of the column and click on it. All columns and rows will automatically readjust based on the field you chose to sort — numeric fields will sort numerically (so you can, for example, rank your records from highest to lowest within your selection) and text fields will sort alphabetically. A small arrow will appear next to the field name that lets you know whether you are sorting in ascending or descending order.

  5. To filter on a specific field, put your cursor into the Search box at the top of the column, and type a word. The search results will only display records that contain that word. For instance, to select phone numbers with a 718 area code, type "(718)" into the Telephone field. To clear these filters, delete them and then hit your “Enter” key.


Print Results

  1. Once you have selected a data set you would like to print, click the “Print” link on the upper right side of the search results page. A new window will output a printer-friendly data display. This display will show only the group of fields indicated in the “Filter by” dropdown (at the top of search results). Please note, however, that printing is not available in all products or demos.

  2. To print ALL fields for a specific record, click anywhere within the search results for the record you want, and then click the blue “View Details” button that appears. This will open a printable page displaying all information associated with that record. Click the “Print” link on the upper right corner of your screen to send the page to your printer. Click the “Back to Results” link on the upper left corner of your screen to return to your search results page.


Export Results

To export your data selection into Excel, click the “Export” link on the upper right side of the search results page. A CSV file will be created, which you can download to your device and open in Excel. This file will include only the group of fields indicated in the “Filter by” dropdown (at the top of search results). To obtain an Excel file with the full data set as of the latest available date, see your database’s In-App Downloads (on the right side of your Dashboard); some data sets may require an extra fee prior to downloading. Please note, however, that exporting is not available in all products or demos.

Customer Assistance


Frequently Asked Questions

Each AIS Health Data website has a Frequently Asked Questions link in the Utilities area at the bottom of the navigation menu on the right side of your Dashboard. Read this for user tips specific to each database.


Contact Us

Access to the research team is part of your subscription! For help using the website or data, email AISDataSupport@AISHealth.com — or, for faster service, use the support email address dedicated to each AIS Health database. You will find this address on the “Frequently Asked Questions” page of your database (in the Utilities area at the bottom of the right side of your Dashboard).


Contact AIS Health’s customer service department with questions about your subscription or account:


License Agreement

All data obtained from this website is subject to the Terms of your license agreement. For more information, click “Terms” in the utilities area at the bottom of the right side of your Dashboard.


Monthly E-mail Updates

Your subscription includes monthly email updates from the editors. Please whitelist the domains “aishealthdata.com” and “aishealth.com” to make sure that you receive these emails. If you are not receiving these emails, please contact AIS Health’s customer service department.